A service-level agreement (SLA) is a contract between a service provider and its internal or external customers that documents what services the provider will furnish. According to Margaret Rouse, Contributing Writer for TechTarget, “SLAs originated with network service providers, but are now widely used by telecommunication service providers and cloud computing service providers. Corporate IT…
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Every minute of the work day is an opportunity for developers to “develop” their craft. During this time, they can either make the decision to expand their skill set or chose instead to remain stagnant. Sadly, many choose the latter. Determining where to invest your time and energy for growth as a developer can be…
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As a training manager for New Horizons, I have been using Excel for many years—mostly to create reports and for data analysis. The application did what I needed it to do without too much trouble. Recently, my boss asked me to add a Pivot Table to one of the workbooks, and since I had not…
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Equip Yourself with Your Own Bright, Shiny Nose Everyone knows Rudolph the Red Nosed Reindeer, but did you know he wasn’t always Rudolph ? He was just a reindeer with a red, shiny nose who was never noticed, until one foggy night, when Santa called on him to guide his sleigh. Why did Santa chose…
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