Complex IT demands, including cloud computing and bring-your-own-device policies at companies, are fueling tremendous growth in the global IT services market. According to TechNavio’s analysts, the global IT service management market is projected to grow at a compound annual growth rate of 7.3 percent between 2012 and 2016. From ITSM to Cloud Service Management One factor…
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ITIL (IT Infrastructure Library) is synonymous with Service Management and has transformed IT departments worldwide for decades. It is the most widely adopted approach to IT Service Management in the world and is applicable to IT departments of any size. The ITIL Service Lifecycle approach and best practices have been proven successful time and time…
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ITIL® Terms Defined So, what is ITIL? ITIL® is about Service Management in IT. It’s about what happens when an IT department is introducing a new service into an organization and everything that comes before its introduction and after. It’s about your customers attaining value in the services that you provide them. But more than…
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The Modern IT Department Often, gaining technical expertise is top-of-mind when considering training, and the best practices of project management and improved processes get neglected. IT departments are challenged to create and continuously improve processes that provide highly efficient services with more business value. This is where utilizing ITIL, CBAP, PMP, Six Sigma and ITMLP/…
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There has long been a debate among IT professionals about the true value of certifications. Are they just a way for vendors to milk you for more money? Or do they really benefit your career? In a recent survey of 700 network professionals, jointly conducted by Network World and SolarWinds, of the 74% that held…
DetailsImplementing ITIL® (Information Technology Infrastructure Library) Implementing ITIL can be an intimidating initiative for both business leaders, as well as technology leaders. Why should any business undergo this effort? How do you know if your business needs ITIL? How should your business begin an ITIL project? The following list should address those questions: #1.…
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The Link Between System Center & ITIL® ITIL (IT Infrastructure Library) is synonymous with Service Management and has transformed IT departments worldwide for decades. It is the most widely adopted approach to IT Service Management in the world and is applicable to IT departments of any size. The ITIL Service Lifecycle approach and best practices…
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